FAQs

 GENERAL QUERIES

1. Do you have a catalogue?

Yes we do, please check register form.

2. What do I do if I forget my password?

            If you forget your login password, you can go to the home page and click on the ‘forgot password’ link and follow the instructions.

3. How safe is it to shop or pay online in your website?

            All electronic payments are made through mail on our banking partners’ websites which make use of 128 bit encryption - an SSL (Secure Socket Layer) Technology. This ensures all information provided is securely transferred between bank server and your browsers. For further information on how we use the details you provide, please go through our privacy policy.

4. Can I return a product?

All products may be returned within 14 days for a refund if a few conditions are met. Please refer to our returns policy in the terms and conditions page to learn about these conditions.

5. Do you charge anything in addition to the displayed price such as value added tax or Octroi and import duties (only for international deliveries)?

The prices displayed in the product pages are inclusive of value added tax. In case of delivery to the state of Maharashtra, Octroi of 2 percent will be charged on the invoice value. For international shipments all our rates exclude any local taxes, duties and surcharges that may be imposed according to local regulations.

PRODUCT INFORMATIONS         

1. What is the purity of gold you sell?

  We sell jewellery using either 22 karat or 18 karat gold. Majority of our jewelry is available in 22 karat gold, 916 BIS  Hallmarked (International Quality).

 2. What is the clarity and color of the diamond you sell?

          All of our diamonds are a minimum of color G and F and clarity VVS and VVS1. The products that come with a certificate will verify that particular diamonds and they often come higher graded than our minimum.

3. Are all your products hallmarked?

         All our products are hallmarked.

4. Will diamond jewellery come with a certificate?

          All our diamond jewellery will come with a certificate of authenticity and warranty card.

5. Can you engrave on your jewellery?

          We are very sorry, we cannot arrange engraving on our jewellery but in case of silver articles we can arrange engraving on special request.

ORDER QUERIES

1. How to check the status of my order?

You can check the status of your order by logging into the order tracking section.

2. How should I contact you for queries regarding my order?

 For all queries regarding order you can send an email to enquiry@slj-g.com 

      or  slj-g@slj-g.com   or admin@slj-g.com     

Mention your order confirmation numbers or you can give us a call at the following numbers -00-91-422-4335144, 9944477738.

 Our working hours are 9.30 am to 9.30 pm (Indian standard time).

 3. Can I change the order I have already confirmed?

No, you cannot change the order you have already confirmed. However you may cancel the order. Kindly go through our cancellation policy before you decide to cancel the order.

 4. Can I cancel the order I have confirmed?

 You may cancel the order you have confirmed within 7 days of order confirmations. For more information please go through our cancellation policy in the terms and conditions page.

5. What should I do if I don’t receive my order confirmation email from you?

 Generally you will receive the confirmation email for your order within 24 hours time. Except in case of technical difficulties. Another reason for you to not receive a confirmation email is if the email address provided to us was incorrect. In such a case you can amend the email address in your account section.

PAYMENT QUERIES

1. How do I make a payment on your website?

You can pay either by credit card or debit card. All our online booking pages are secured using SSL (secure socket Layer) encryption. This encodes all your personal information so that it is accessible to only you and us. We will use your information to ensure all documents are issued correctly and payments are secured.

2. What are the various methods of payments available with you?

All major Credit cards and Debit cards are acceptable

Demand draft , Cheque  - the drafts  and cheque are to be drawn in favour of M/s SRI LAKSHMI JEWELLERY (G) and Coimbatore, Tamilnadu, India. And send to the below address SRI LAKSHMI JEWELLERY (G),

Alternately you can do a remittance by electronic fund transfer to our bank account.

The details to do a transfer could be obtained by contacting customer care.

3. Can I use a non Indian credit card to pay on your website?

Yes you can use a non Indian credit card to pay on our websites.

SHIPPING QUERIES

1.      How long will it take to deliver the products?

Shipping period of any products is given in the respective product information pages. Generally the delivery period would be within 30 to 45 days. We will keep you informed as to when it will be delivered to you within this time frame.

2.      How will you send/deliver the products?

 For deliveries within India and locations out of India, shipping will be through the company BLUE DART. Once the goods are dispatched an email will be sent to you giving the tracking number of the shipment.

3.      Can you deliver to an address outside India?

 We can deliver to some of the major countries outside India.

4.      Can I change my shipping address after confirming the order?

The shipping address cannot be changed after confirming your order. However you can alter the address before you click on the “proceed to payment” button during the checkout process.